Shipping & Returns

 

What provider handles the domestic USA shipping?

Domestic USA shipping is handled by the United States Postal Service. We may use United Parcel Service (UPS) for larger packages.

How will my order be processed?

Domestic orders received before 3pm Monday-Friday CST will be processed within 24-72 hours pending item availability and credit card verification. Orders placed after 3pm PST will begin processing the following business day (This excludes Saturday, Sunday and holidays). Expedited orders placed before 12pm CST will be shipped the same day or the following business day if placed on the weekend. Express orders will take on average 1-2 days to be received depending on the customer's location. 

How will I know when my package will arrive?

An estimated time frame of order deliveries can be found below. If you have any other questions or concerns, please contact us.

Ground (5-7 business days) — $8 flat rate
Express (2-3 business days) — $18 flat rate
Overnight – $24 flat rate

Glo Skincare is not responsible for any packages delivered by USPS or UPS that are lost/stolen/damaged. In the event that a package is lost or stolen, please contact your closest USPS/UPS. For Express Orders, if your package is not delivered by the guaranteed time stated on your tracking page, then this is an USPS error, and you may request a refund for shipping at your local USPS. Glo Skincare is not responsible for refunding Express Shipping for orders that are delivered late by USPS. For more information on requesting a refund with USPS, please see the USPS website.

 

Easy Returns & Exchanges

Don’t love a product you ordered from Glo Skincare? We will gladly take it back! Please repackage your item(s) and send them to the below address:

Glo Skincare 
501 W North Ave.
Chicago, IL 60610

Please include a copy of your original sales receipt and a brief description of why you are not satisfied. A full refund of the product cost will be reimbursed to the original form of payment upon processing the return. Please note that return shipping costs will not be reimbursed.